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Keyword Actions

When an inbound SMS is matched with a keyword on a 2WM configuration, the Arpoone platform will then execute all the actions that have been configured on that keyword.

Routing​

If the Arpoone user enables the routing option and provides an endpoint of his choosing, then, upon receiving a matched inbound SMS, Arpoone will automatically forward the received SMS to said endpoint, like a webhook. For detailed technical information on this process, please refer to the dedicated "Routing / Webhooks" page.

Automatic Reponses​

If the Arpoone user enables the response option on the keyword, then, upon receiving a matched inbound SMS, Arpoone will automatically send a response SMS back to the phone number that sent the inbound SMS, with the text that was pre-configured by the Arpoone user. The SMS sender of the automatic response will be the same destination number of which the inbound SMS was sent to.

Example​

  1. The Arpoone user sets up a 2WM configuration, for the destination number 910010221, with a keyword "REGISTER" configured with an automatic response that replies with "Your registration is confirmed.".
  2. The Arpoone user end-users sends an SMS from their phone number - for instance, 932211222, to destination number 910010221 with the text "REGISTER";
  3. Arpoone will match the inbound SMS with the keyword "REGISTER" on 910010221 and execute the automatic response action;
  4. The Arpoone user end-users will receive an SMS from 910010221, on their phone number 932211222, with the text "Your registration is confirmed.".

This process will withdraw from the account's SMS balance, like a standard marketing, automation or transactional SMS - if there are insufficient funds, the automatic responses will not be sent and the Arpoone user will receive an Email notification.